Frequently Asked Questions
Everything you need to know about your Petzyo style experience.
What is the standard shipping timeframe for orders?
We offer standard shipping which typically takes 3-5 business days, and express shipping which delivers within 1-2 business days across all domestic regions.
How do I determine the right size for my pet?
Please refer to our comprehensive Size Guide located on each product page. We recommend measuring your pet's neck, chest, and length to ensure a perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for refund may incur a small restocking fee.
Are your materials sustainable and pet-friendly?
Yes, Petzyo is committed to ethical fashion. We use non-toxic dyes and high-quality, sustainable fabrics that are gentle on your pet's skin and durable for daily wear.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification with a tracking number and a link to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.