Returns & Exchanges
At Petzyo, we want you and your furry friend to be completely satisfied with your purchase. If your item isn't the perfect fit, we offer easy returns and exchanges within 30 days of delivery.
Check Eligibility
Ensure your items are unworn, unwashed, and still have the original tags attached to qualify for a full refund or exchange.
Submit a Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack and Ship
Securely package your items and use the prepaid shipping label provided in the portal to drop your package at any authorized carrier location.
Receive Refund
Once our warehouse inspects your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing